Great Tips for Reputation Management!
It is said that reputation will make or break you. While it is true that results matter, great performance one time doesn’t overcome a negative history. Your reputation develops over time. Your friends, associates, and coworkers are willing to trust you with their concerns and tasks when you have a positive history with them. Your reputation is something you work on, something you treasure, and something you protect.
You can think of your reputation as a product. Just as there are certain companies that you trust and work with, people are continually making decisions about you based on their former and current interactions with you. When they have a choice of people to deal with, to collaborate with, and trust, you will see that people with a good reputation, one based on honesty, trust and truth, almost always are in demand. This is because a good reputation is proof of a good ethics. Here are some tips for you to promote and protect your reputation.
- • Respect. Treat everyone with respect. In business, respect creates happy customers. Respect creates happy employees. Happy employees make customers want to come back. Respect = Happy. Be happy.
- • Follow-up feedbacks. Talk to people. Confirm that issues were resolved to their satisfaction. Confirm that they believe they were treated fairly. Resolve remaining issues. Help the people you deal with to feel that they matter to you. Thank them for being there. Get to know them. Make use of Social Media and other media to keep in touch with them. If you care about them, they will care about you.
- • Positive approach to negative feedbacks. Give a positive response to any negative feedback that you get. The more positive chatter there is, the less noticeable the negative will be. Also remember to keep your content fresh and positive in order to negate any possibility of negative feedback mattering. People want to be heard and understood. You don’t necessarily have to agree with them, but you must let them know you heard, understood, and are going to take that feedback into account.
- • Keep up with social networks. Did you know that more than half of all consumers expect brands to answer their queries and comments posted on social media? The same really is true for your friends, associates and coworkers. Try to reply the same day to any comments you receive. Be upbeat and positive. Most people aren’t going to be as diligent as you, so this will continue to confirm to others that you care.
Managing you reputation can take some effort. Fix situations quickly if you have had negative comments posted. A great reputation is just one more reason for people to search you out. A bad reputation can even affect your attitude. Build on positive, regardless of the cause. Continue to work on managing your reputation. Never stop the improvement. You can instill confidence in you reputation day by day. Stick to strategies that are working and always open your mind to anything that may happen along your way.
Reputation: Build, nurture, protect, promote
Now go and be great.